RAP TEAM LEADER

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. in New York City seeks a permanent Associate Benefits Opportunity Specialist II to lead the RAP Team and ensure timely case approvals. You will develop unit goals, monitor productivity, and supervise first-level supervisors while assisting clients and landlords.

The role requires relevant social/human services experience and a strong grasp of federal guidelines, with regular 9am–5pm hours in a city-wide public assistance context.

Qualifications

• Four-year high school diploma or equivalent and three years of full-time experience in social/human services or related setting.
• Bachelor’s degree plus 18 months of relevant experience.
• 60 semester credits may substitute for some experience with a minimum of 18 months in a Benefits Opportunity Specialist role.

Responsibilities

• Review case reports and ensure timely approvals.
• Develop unit goals and objectives.
• Monitor staff productivity.
• Organize daily schedules for staff in the office.
• Assist with in-person clients and landlords.
• Manage a group of first-level supervisors.
• Ensure staff adhere to federal guidelines.
• Train subordinate staff and provide performance evaluations.

Education

High school diploma or equivalent

Bachelor's degree

Experience in Benefits Opportunity Specialist or social/human services

Job description

• Job Category: Administration & Human Resources
• Salary Band: $80,000 to $90,000
• Compensation: USD 70,646 - USD 81,243

Job Description

YOU MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE.

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

Housing Services is recruiting for two (2) Associate Benefits Opportunity Specialist II's to function as RAP Team Leaders, who will:

• Review case reports and ensure cases are approved timely
• Develop unit goals and objectives
• Monitor staff productivity
• Organize and arrange daily schedules for staff in the office
• Assisting with in person clients and landlords
• Manage a group of first level supervisors
• Ensure staff are working within the federal guidelines
• Train subordinate staff
• Provide performance evaluations

Hours/Shift: Monday – Friday 9am-5pm

ASSOCIATE BENEFITS OPPORTUNITY - 56316

Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: a) client services. b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming. 2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or 3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above. 4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.