Regional Banking Relationship Specialist

Santander US; Manchester (CT); On-site; USD 32,000 - 51,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is seeking a client-focused professional to support multiple banking centers within the region. You will assist with sales, service, and operations, processing customer financial transactions, and building trusted relationships.

Role requires strong communication, a customer-first approach, and the ability to meet individual and team goals while complying with banking regulations. Prior banking experience preferred.

Qualifications

• Has customer service and needs-based banking sales experience (0-2 years preferred).
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and ability to support teamwork.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services through needs-based conversations to build relationships.
• Performs routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Expected to achieve/exceed both individual and team goals in sales, service, and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures; meets audits and evaluations.
• Adapts to business needs with scheduling and supporting banking centers within a Region.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Regulatory knowledge

Education

H.S. Diploma or GED

Advanced degrees

Tools

Banking software systems

Job description

Webster Bank, a division of Santander Bank, N.A., is seeking a client-focused professional to support multiple banking centers within the region. You will assist with sales, service, and operations, processing customer financial transactions, and building trusted relationships.

Role requires strong communication, a customer-first approach, and the ability to meet individual and team goals while complying with banking regulations. Prior banking experience preferred.