Regional Banking Growth Specialist

Santander Consumer USA Inc.; Manchester (CT); On-site; USD 32,000 - 51,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is seeking an individual to support multiple banking centers within the region. The role processes routine customer financial transactions, learns customer needs, builds trust, and identifies sales opportunities while delivering high-quality service.

You will collaborate with center teams, uphold regulatory compliance, and strive to meet and exceed regional sales, service, and operations goals while maintaining a strong, customer-focused

Qualifications

• 0-2 years customer service and needs-based banking sales experience preferred.
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Expected to achieve/exceed both individual and team goals in sales, service, and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
• Responsible for building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.

Skills

Customer service

Sales

Communication skills

Teamwork

Education

High school diploma / GED

Associate or Bachelor’s degree

Job description

Webster Bank, a division of Santander Bank, N.A., is seeking an individual to support multiple banking centers within the region. The role processes routine customer financial transactions, learns customer needs, builds trust, and identifies sales opportunities while delivering high-quality service.

You will collaborate with center teams, uphold regulatory compliance, and strive to meet and exceed regional sales, service, and operations goals while maintaining a strong, customer-focused