Regional Banking Operations & Process Improvement Lead

Bank of America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America seeks a Regional Operations Leader to drive a culture of operational excellence and continuous improvement across the region. You will map processes, strengthen controls, and simplify workflows in collaboration with process owners and enterprise partners to reduce risk and variability.

In this role you will advise regional leadership on performance strategies, champion data‑driven decisions, and partner with performance managers to deliver consistent, efficient outcomes across

Qualifications

• Minimum of three years of senior level multi‑unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team
• Ability to analyze operational processes and make improvements
• Strong analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
• Proven record of balancing risk and making sound decisions while achieving business goals

Responsibilities

• Leads operational process mapping and performance analysis to identify inefficiencies and opportunities for improvement
• Reinforces risk controls and governance by monitoring process performance and implementing measures to reduce operational risk
• Simplifies and optimize workflows in partnership with process owners and enterprise resources to drive efficiency and consistency
• Advises regional leadership on operational performance strategies and support efforts to reduce variability across teams
• Champions a culture of continuous improvement by applying data‑driven decision‑making and fostering innovation in operational practices
• Support enterprise initiatives and collaborate with performance managers and other key partners

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Process improvement

Risk assessment

Education

Undergraduate degree

Banking/Finance experience

Job description

Bank of America seeks a Regional Operations Leader to drive a culture of operational excellence and continuous improvement across the region. You will map processes, strengthen controls, and simplify workflows in collaboration with process owners and enterprise partners to reduce risk and variability.

In this role you will advise regional leadership on performance strategies, champion data‑driven decisions, and partner with performance managers to deliver consistent, efficient outcomes across