Retail Operations Coach — Elevate Banking Excellence Across Regions

Peoples Bank; Glasgow (KY); On-site; USD 52,000 - 68,000; Full time

Job summary

Peoples Bank in the United States is seeking a proactive Retail Operations Support Specialist to elevate operational consistency across the Retail Business Line. You will identify and resolve issues, partner with Fraud and Compliance, and drive continuous improvement.

The role requires 3–5 years in banking, an associate degree, strong communication, and ability to travel. You will work cross-functionally, maintain risk registers, and mentor others to uphold policy, procedures, and controls.

Qualifications

• 3 to 5 years of experience in related banking field.
• Strong written and verbal communication skills.
• Ability to troubleshoot issues over the phone with associates.
• Detail-oriented with the ability to manage deadlines in a fast-paced environment.
• Proven ability to identify, prioritize, and resolve operational exceptions.
• Willingness to travel within the footprint as required.

Responsibilities

• Problem solving and collaboration to ensure deliverables meet policy and procedure.
• Identify operational challenges and propose solutions for resolution.
• Work cross-functionally to mitigate risk and monitor outcomes.
• Understand business processes, control structures, and risk dynamics.
• Maintain a risk register with high-priority threats and mitigation plans.
• Prepare and conduct monthly and quarterly Operations meetings.

Skills

Phone skills

Verbal and written communication

Analytical skills

Attention to detail

Team player

Education

Associate's degree

Tools

MS Office (Word, Excel)

Job description

Peoples Bank in the United States is seeking a proactive Retail Operations Support Specialist to elevate operational consistency across the Retail Business Line. You will identify and resolve issues, partner with Fraud and Compliance, and drive continuous improvement.

The role requires 3–5 years in banking, an associate degree, strong communication, and ability to travel. You will work cross-functionally, maintain risk registers, and mentor others to uphold policy, procedures, and controls.