Regional Banking Concierge & Branch Support Specialist

Huntington National Bank; Powell (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking an Area Customer Experience Specialist (ACES) to support multiple branches in a region. You will travel between local branches, adapt to different locations daily, and act as a culture carrier delivering coaching and consistent service across the team.

As a financial concierge, you’ll identify customer goals, present deposit and loan options, process transactions accurately, and educate customers on online, mobile, and ATM banking while following security,

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service and branch banking experience.
• Willingness to travel between branches and work locations.

Responsibilities

• Provide coverage in all aspects of branch banking and identify opportunities to assist customers.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues promptly.
• Educate customers on deposits, loans and banking services; support account maintenance.
• Educate customers on online, mobile, and ATM banking; promote technology use.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Branch banking

Adaptability

Dependability

Communication skills

Tech literacy

Education

High School Diploma or GED

Bachelor’s degree

Job description

Huntington National Bank is seeking an Area Customer Experience Specialist (ACES) to support multiple branches in a region. You will travel between local branches, adapt to different locations daily, and act as a culture carrier delivering coaching and consistent service across the team.

As a financial concierge, you’ll identify customer goals, present deposit and loan options, process transactions accurately, and educate customers on online, mobile, and ATM banking while following security,