Regional Banking Concierge

Huntington National Bank; Coloma (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Area Customer Experience Specialist (ACES) at Huntington National Bank provides a best-in-class experience for customers and colleagues across multiple branches within a region.

You’ll travel between local branches, adapt to changing locations, and rely on dependable transport. You’ll educate customers on deposits, loans and technology, process transactions accurately, and support branch teams to deliver consistent service.

Qualifications

• 1 year of customer service and branch banking experience.
• Autonomous and able to handle cash accurately.
• Comfort with banking technology and digital tools.
• NMLS licensing available as part of career development.
• Notary licensing preferred.

Responsibilities

• Provide coverage across branch banking including transactions and advisory guidance.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent service and resolve customer issues promptly.
• Educate customers on deposits, loans, and account maintenance.
• Assist and support branch colleagues to ensure consistent experiences.

Skills

Customer service

Branch banking

Cash handling

Sales skills

Banking technology

Education

High School Diploma or GED

Bachelor’s degree

Tools

Banking software

Job description

Area Customer Experience Specialist (ACES) at Huntington National Bank provides a best-in-class experience for customers and colleagues across multiple branches within a region.

You’ll travel between local branches, adapt to changing locations, and rely on dependable transport. You’ll educate customers on deposits, loans and technology, process transactions accurately, and support branch teams to deliver consistent service.