Regional Banking Concierge & Customer Experience Specialist

Huntington National Bank; Columbus (OH); On-site; USD 44,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking an Area Customer Experience Specialist to support multiple branches, helping customers with deposits, loans, and digital tools. You will resolve issues, provide guidance, and ensure consistent service across locations while collaborating with branch colleagues.

The role requires reliability, travel to various branches, and comfort with technology. A high school diploma is required, with a bachelor’s degree preferred; NMLS not required for baseline duties.

Qualifications

• Customer-focused banking experience is preferred.
• Ability to educate customers on deposits, loans, and digital banking tools.
• Strong communication, sales, and problem-solving skills.

Responsibilities

• Provide coverage across branches, assisting customers and colleagues.
• Process transactions accurately while maintaining cash controls.
• Deliver outstanding service and resolve issues promptly.
• Educate customers on deposits, loans, and bank technology.
• Adhere to operational, security, risk, and regulatory policies.
• Be willing to travel to multiple branch locations as needed.

Skills

Customer service

Sales

Banking knowledge

Presentation skills

Technology literacy

Adaptability

Travel readiness

Education

High School Diploma or GED

Bachelor’s degree

Job description

Huntington National Bank is seeking an Area Customer Experience Specialist to support multiple branches, helping customers with deposits, loans, and digital tools. You will resolve issues, provide guidance, and ensure consistent service across locations while collaborating with branch colleagues.

The role requires reliability, travel to various branches, and comfort with technology. A high school diploma is required, with a bachelor’s degree preferred; NMLS not required for baseline duties.