Regional AVP, Client Success & Growth Strategy

Distro; United States; On-site; USD 120,000 - 210,000; Full time

Job summary

Distro is seeking an Associate Vice President of Client Success to provide strategic leadership for regional success teams and drive operational excellence across a nationwide footprint. This role oversees managers, strengthens client relationships, and partners across departments to optimize processes and compliance.

Responsibilities include leading renewal forecasting, monitoring client health, and ensuring proactive client maintenance, with some travel and on-site involvement as needed.

Qualifications

• Bachelor's degree or equivalent required or 4+ years of related experience considered in lieu.
• 2+ years of management experience required.
• Proficient with Microsoft Office and quick to learn new apps.

Responsibilities

• Provide regional leadership for all team members with performance management and coaching.
• Partner with executive leadership to design processes and strategic initiatives for service operations.
• Manage relationships with regional clients, serving as trusted escalation contact for long-term partnerships.
• Oversee client health and retention, monitor trends, and advise on products/services.
• Lead managers to ensure consistent operational performance aligned with company goals.
• Develop strategies and policies to improve efficiency, scalability, and service excellence.
• Train and coach staff, ensuring clear communication and ongoing development across the team.
• Collaborate with department leaders to support growth of managers and cross-functional service infrastructure.
• Lead renewal forecasting and pipeline management with visibility into renewal timing, risk, and expansion.
• Monitor usage, feature adoption, and engagement to identify growth and risk signals.

Skills

Strategic leadership

Client relationship mgmt

Team development & coaching

KPI monitoring

Cross-functional collaboration

Financial acumen

Education

Bachelor's degree or equivalent

CPP preferred

Tools

MS Office

Job description

Distro is seeking an Associate Vice President of Client Success to provide strategic leadership for regional success teams and drive operational excellence across a nationwide footprint. This role oversees managers, strengthens client relationships, and partners across departments to optimize processes and compliance.

Responsibilities include leading renewal forecasting, monitoring client health, and ensuring proactive client maintenance, with some travel and on-site involvement as needed.