Remote VP of Client Success & Retention

MRO Corp; United States; A distancia; USD 205.000 - 277.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Comprehensive benefits

401(k) plan

Descripción de la vacante

MRO Corp is seeking a Vice President of Client Success to lead the client success function for the Curation Solutions business unit. You will own the lifecycle from onboarding to value realization, owning gross revenue retention and identifying growth opportunities for up-sell and expansion across a $150M+ portfolio.

The role requires building the infrastructure of a modern client success organization, including health scoring, tiered engagement, escalation playbooks, and cross-functional

Formación

• 10+ years in client success, account management, or customer operations in B2B healthcare technology
• 5+ years in leadership with 10+ direct reports
• Deep experience working with health systems or multi-facility organizations
• Proven ability to build or transform a client success function with health scoring and playbooks
• Strong executive presence and comfort engaging C-suite stakeholders
• Experience influencing roadmap decisions through client feedback

Responsabilidades

• Design and implement tiered client engagement models for strategic to small accounts.
• Create a value realization methodology to demonstrate ROI to clients.
• Drive adoption of client-facing tech platforms with onboarding and training.
• Own risk and attrition management end-to-end with post-mortems.
• Establish cross-functional playbooks across Product, Support, Commercial, Clinical Services, and Advisory.
• Lead executive engagement and reporting on retention and client health trends

Conocimientos

Client success leadership

Healthcare/clinical domain

Cross-functional collaboration

Executive communication

Data-driven decision making

Educación

Bachelor’s degree or equivalent

MBA or advanced degree preferred

Herramientas

Salesforce

Gainsight

Totango

ChurnZero

Descripción del empleo

MRO Corp is seeking a Vice President of Client Success to lead the client success function for the Curation Solutions business unit. You will own the lifecycle from onboarding to value realization, owning gross revenue retention and identifying growth opportunities for up-sell and expansion across a $150M+ portfolio.

The role requires building the infrastructure of a modern client success organization, including health scoring, tiered engagement, escalation playbooks, and cross-functional