Regional Account Manager: Dealer Success & Growth

CarNow; Jackson (MS); On-site; USD 55,000 - 90,000; Full time

Job summary

CarNow seeks a Regional Account Manager to drive growth by engaging with dealers, providing consultative solutions, and delivering maximum product value. You will manage 75–120 dealer accounts, lead onboarding, and coordinate with Implementation for seamless launches.

The role emphasizes customer success, retention, and ROI through quarterly reviews, training, and proactive support. Travel up to 75% within the region is required.

Qualifications

• Proven track record in automotive sales with digital solutions.
• Excellent communication and presentation skills.
• Willingness to travel up to 75% monthly within the region.

Responsibilities

• Provides in-person account management to a designated book of 75–120 dealer accounts.
• Attends onboarding and pre-launch consultations with the Implementation team for a seamless handoff.
• Conducts pre-live audits using HubSpot playbooks to ensure readiness for launch.
• Schedules and hosts in-person launch meetings with decision-makers and end users; virtual meetings when needed.
• Performs refresh training for new dealer personnel.
• Aims to meet monthly retention goals by ensuring customer satisfaction and loyalty.
• Follows the Cancellation process for churn and documents saves in HubSpot within 24 business hours.
• Delivers dealer touchpoints on a 45-day cadence via email, text, or call to offer support.
• Delivers Account Reviews to dealership personnel on a 90-day cadence, including ROI and product metrics discussions.
• Makes backend configuration updates and provides technical support to ensure all settings function properly.
• Provides best practices and product recommendations to maximize ROI and engagement.
• Tests connectivity with 3rd party vendors (inventory, website providers, integrations).
• Collaborates with the internal sales team on new deals, upsell opportunities, and dealership updates.
• Uses CarNow CRM (HubSpot) to log all communications and changes; participates in LMS courses.
• Reviews KPI dashboards to ensure KPI targets are met.
• Addresses special projects for your book of business on request.

Skills

Automotive sales

Digital solutions

CRM proficiency

Communication skills

Travel flexibility

Education

High School Diploma or equivalent

Tools

HubSpot CRM

CRM software

Job description

CarNow seeks a Regional Account Manager to drive growth by engaging with dealers, providing consultative solutions, and delivering maximum product value. You will manage 75–120 dealer accounts, lead onboarding, and coordinate with Implementation for seamless launches.

The role emphasizes customer success, retention, and ROI through quarterly reviews, training, and proactive support. Travel up to 75% within the region is required.