Refugee Case Manager — Empowerment & Self-Sufficiency

Church-World-Service; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

403 (b) Retirement Plan

Medical, Dental and Vision Insurance

Generous Paid Time Off (18 Paid Days;

24 Days after 2 Years)

14 Official Holidays

12 Sick Days Off (Accrued monthly)

Life Insurance and AD&D

Long Term and Short-Term Disability

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service in Dallas seeks a Case Manager to empower newcomers by delivering individualized support and connecting clients to essential resources. You will navigate services, ensure coordinated care, and promote stability and self-sufficiency through tailored planning and ongoing progress reviews.

The role requires 3–4 years of refugee experience, strong trauma-informed communication, and proficiency with MS Office for documentation and reporting.

Qualifications

• Bachelor’s degree or 3 years of relative work experience.
• 3-4 years’ experience working with refugees or immigrants, and previous case management experience.
• Strong written and verbal communication skills; computer literate with MS Office Suite.

Responsibilities

• Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
• Collaborate with program teams to ensure coordinated and seamless service delivery.
• Develop individualized service plans and navigate resources to address resettlement barriers.
• Advocate with local providers to ensure equitable access to services.
• Build relationships with health and mental health providers to improve culturally responsive care.
• Provide technical assistance and cultural competency trainings to service providers.
• Organize workshops and group sessions on literacy, stress management, and well-being.
• Ensure accurate case file documentation and data entry in compliance with requirements.

Skills

Bilingual

Trauma-informed

MS Office

Communication

Organizational skills

Education

Bachelor’s degree

Job description

Church World Service in Dallas seeks a Case Manager to empower newcomers by delivering individualized support and connecting clients to essential resources. You will navigate services, ensure coordinated care, and promote stability and self-sufficiency through tailored planning and ongoing progress reviews.

The role requires 3–4 years of refugee experience, strong trauma-informed communication, and proficiency with MS Office for documentation and reporting.