Refugee Programs QA Specialist - Impact & Compliance

Credence; Washington (District of Columbia); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD"

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Credence seeks a Refugee Programs Quality Assurance Specialist to improve program quality, compliance, and performance in health and human services. You will analyze operations, monitor compliance, validate data, and support QA activities to enhance effectiveness and service delivery.

You will collaborate with program staff, stakeholders, and providers, delivering technical assistance and evidence-based recommendations.

Qualifications

• Bachelor's degree in public health, healthcare administration, nursing, health information management, public administration, social work, health sciences, program management, data analytics, or related field
• Minimum of four (4) years of relevant professional experience in quality assurance, program compliance, healthcare operations, public health programs, data management, or performance improvement
• Experience performing program/process/systems analysis and developing solutions to support operational effectiveness
• Experience monitoring program performance and evaluating compliance with policies, procedures, standards and requirements
• Experience managing, reviewing, and validating data to ensure accuracy and consistency
• Knowledge of QA principles, compliance monitoring practices, and performance improvement methodologies
• Ability to analyze complex information, identify trends/risks, and recommend corrective actions
• Experience preparing reports and recommendations for stakeholders and leadership
• Strong analytical, critical-thinking, and problem-solving skills
• Excellent written, verbal, and interpersonal communication with diverse stakeholders
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Ability to provide training, guidance, and technical assistance to staff, providers, and partners

Responsibilities

• Monitor program performance and evaluate compliance with policies, procedures, and quality standards
• Conduct program, process, and systems analyses to identify opportunities for improvement and operational efficiency
• Review and validate program, clinical, and surveillance data for accuracy and integrity
• Analyze trends and performance metrics to identify risks and recommend corrective actions
• Support quality assurance and continuous improvement across program operations
• Collaborate with stakeholders to address compliance concerns and implement improvements
• Develop reports, analyses, recommendations, and documentation for leadership decisions
• Assist with monitoring activities, assessments, audits, and program reviews
• Provide training, guidance, and technical assistance to staff, providers, and partners
• Maintain documentation supporting compliance and corrective actions
• Collaborate with cross-functional teams to support quality and operational goals
• Apply analytical and problem-solving skills to mission-critical programs

Skills

Analytical abilities

Attention to detail

Communication skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Public Health

Bachelor's degree in Healthcare Administration

Bachelor's degree in Nursing

Bachelor's degree in Health Information Management

Job description

Credence seeks a Refugee Programs Quality Assurance Specialist to improve program quality, compliance, and performance in health and human services. You will analyze operations, monitor compliance, validate data, and support QA activities to enhance effectiveness and service delivery.

You will collaborate with program staff, stakeholders, and providers, delivering technical assistance and evidence-based recommendations.