Refugee Programs Analyst — Data-Driven Impact (Remote/Hybrid)

Credence Management Solutions, LLC

Washington (District of Columbia)

Hybrid

USD 75,000 - 115,000

Full time

6 days ago

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Credence Management Solutions, LLC is seeking a qualified Refugee Programs Analyst to support program operations, performance monitoring, workflow analysis, and continuous improvement initiatives. You will evaluate program effectiveness, analyze processes and data, identify opportunities for improvement, and translate findings into actionable recommendations.

Collaborating with leadership, program staff, and stakeholders, you will develop analytical products, support monitoring activities, and

Qualifications

Bachelor's degree in Public Administration, Public Policy, Business Administration, Program Management, Data Analytics, Social Sciences, Economics, Statistics, or a related field.
4+ years of relevant professional experience in program analysis, management, or operations analysis.
Experience analyzing program operations, workflows, performance metrics, or organizational processes.
Experience evaluating information and developing recommendations to improve program effectiveness and operational performance.
Experience supporting performance measurement, reporting, monitoring, or program evaluation activities.
Ability to collect, analyze, and interpret quantitative and qualitative data.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Proficiency with Microsoft Office Suite.

Responsibilities

Analyze program operations, workflows, and performance metrics to identify trends, risks, and opportunities for improvement.
Support monitoring and reporting activities to assess program effectiveness and operational performance.
Develop reports, analyses, dashboards, briefings, and presentations to support leadership decision-making.
Evaluate business processes and recommend strategies to improve efficiency, effectiveness, and service delivery.
Collect, validate, analyze, and interpret qualitative and quantitative program data.
Track program objectives, milestones, deliverables, and performance measures.
Support program assessment and performance management activities.
Collaborate with stakeholders to identify operational challenges and implement solutions.
Prepare written summaries, findings, recommendations, and other analytical products.
Support compliance, quality improvement, and continuous improvement initiatives.
Maintain accurate records, program documentation, and reporting materials.
Assist with special projects and program initiatives as assigned.

Skills

Analytical thinking

Data interpretation

Report writing

Presentations

Stakeholder collaboration

MS Office proficiency

Problem solving

Education

Bachelor's degree in Public Administration/Public Policy/Business Administration/Program Management/Data Analytics/Social Sciences/Economics/Statistics