Remote Refugee Programs QA & Compliance Analyst

Credence Management Solutions, LLC; Washington (District of Columbia); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Credence Management Solutions, LLC is seeking a Refugee Programs Quality Assurance Specialist to strengthen program quality and compliance in health and human services initiatives. The role emphasizes data accuracy, performance improvement, and collaboration with staff and partners to foster data-driven decision-making.

The candidate will monitor operations, perform analyses, and provide technical guidance to ensure high standards of quality and adherence to policies across programs supporting

Qualifications

• Bachelor's degree in Public Health, Healthcare Administration, Nursing, Health Information Management, Public Administration, Social Work, Health Sciences, Program Management, Data Analytics, or a related field.
• Minimum of four (4) years of relevant professional experience supporting quality assurance, program compliance, healthcare operations, public health programs, data management, performance improvement, or related fields.
• Experience performing program, process, or systems analysis and developing solutions to support operational effectiveness and quality improvement initiatives.
• Experience monitoring program performance and evaluating compliance with established policies, procedures, standards, and requirements.
• Experience managing, reviewing, and validating data to ensure accuracy, completeness, and consistency.
• Knowledge of quality assurance principles, compliance monitoring practices, and performance improvement methodologies.
• Ability to analyze complex information, identify trends, risks, and areas for improvement, and recommend corrective actions.
• Experience preparing reports, analyses, findings, and recommendations for stakeholders and leadership.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively with diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to provide training, guidance, and technical assistance to program staff, providers, and partners.

Responsibilities

• Monitor program performance and evaluate compliance with established policies, procedures, and quality standards.
• Conduct program, process, and systems analyses to identify opportunities for improvement and operational efficiency.
• Review and validate program, clinical, and surveillance data to ensure accuracy, completeness, and integrity.
• Analyze trends, findings, and performance metrics to identify risks and recommend corrective actions.
• Support quality assurance and continuous improvement initiatives across program operations.
• Collaborate with stakeholders to address compliance concerns and implement quality improvement measures.
• Develop reports, analyses, recommendations, and documentation to support leadership decision-making.
• Assist with monitoring activities, assessments, audits, and program reviews.
• Provide technical assistance, guidance, and training to staff, providers, and program partners.
• Maintain documentation supporting compliance, quality assurance findings, and corrective action activities.
• Collaborate with cross-functional teams to support quality, performance, and operational goals.
• Apply analytical and problem-solving skills to support mission-critical health and human services programs.

Skills

Analytical abilities

Attention to detail

Data analysis

Communication skills

Education

Bachelor's degree in Public Health/Healthcare Administration/Nursing/Health Information Management/Public Administration/Social Work/Health Sciences/Program Management/Data Analytics

Job description

Credence Management Solutions, LLC is seeking a Refugee Programs Quality Assurance Specialist to strengthen program quality and compliance in health and human services initiatives. The role emphasizes data accuracy, performance improvement, and collaboration with staff and partners to foster data-driven decision-making.

The candidate will monitor operations, perform analyses, and provide technical guidance to ensure high standards of quality and adherence to policies across programs supporting