Refugee Protection & Anti-Trafficking Program Specialist

Credence Management Solutions, LLC; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Plan

Retirement Plan

Life Insurance

PTO

Family Leave

Disability

Training

Wellness

Job summary

Credence Management Solutions, LLC in Washington, DC seeks a Refugee Anti-Trafficking Program Specialist to support mission-driven programs aiding vulnerable populations and advancing anti-trafficking efforts.

The role acts as a subject matter expert for case management, program coordination, stakeholder engagement, and technical assistance, collaborating with internal teams, grantees, service providers, and external partners to ensure compliant operations and quality service delivery.

Qualifications

• Bachelor's degree in Social Work, Public Administration, Public Policy, Human Services, Criminal Justice, or a related field.
• Minimum of four (4) years of relevant professional experience supporting human services, child welfare, victim services, anti-trafficking programs, case management, nonprofit organizations, or related fields.
• Demonstrated experience managing or supporting complex cases involving multiple stakeholders.
• Knowledge of child welfare, anti-trafficking, victim services, or related human services programs.
• Strong analytical and critical-thinking skills with the ability to assess information, identify trends, and make sound recommendations.
• Demonstrated ability to evaluate referrals, assess eligibility criteria, and manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills, with the ability to effectively engage and guide stakeholders, grantees, and partners.
• Strong organizational skills and attention to detail with the ability to coordinate activities across multiple partners and programs.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and collaboration platforms.
• Ability to work independently and collaboratively within a team-oriented environment while exercising sound judgment and discretion.
• Experience preparing reports, correspondence, case documentation, and other professional written materials.

Responsibilities

• Provide case management support and technical assistance for anti-trafficking programs and initiatives.
• Review referrals and assess program eligibility requirements to support timely and appropriate service delivery.
• Coordinate with service providers, grantees, community partners, and other stakeholders to support client and program needs.
• Monitor program activities and ensure adherence to established policies, procedures, and program requirements.
• Maintain accurate and detailed case records, reports, and supporting documentation.
• Analyze case information and program data to identify trends, risks, and opportunities for improvement.
• Support certification and eligibility review processes by gathering, evaluating, and documenting required information.
• Respond to inquiries and provide guidance to stakeholders regarding program policies, procedures, and available resources.
• Assist with the preparation of reports, briefings, correspondence, and other program documentation.
• Collaborate with multidisciplinary teams to resolve complex cases and improve program effectiveness.
• Support outreach, training, and engagement activities that promote program awareness and stakeholder collaboration.
• Apply sound judgment and strong organizational skills to manage multiple priorities in a fast-paced environment.

Skills

Case management

Stakeholder engagement

Program coordination

Analytical thinking

Education

Bachelor's degree in Social Work, Public Administration, Public Policy, Human Services, Criminal Justice, or a related field

Tools

Microsoft Office Suite

Job description

Credence Management Solutions, LLC in Washington, DC seeks a Refugee Anti-Trafficking Program Specialist to support mission-driven programs aiding vulnerable populations and advancing anti-trafficking efforts.

The role acts as a subject matter expert for case management, program coordination, stakeholder engagement, and technical assistance, collaborating with internal teams, grantees, service providers, and external partners to ensure compliant operations and quality service delivery.