Refugee Programs Monitor: Compliance & Oversight

Credence Management Solutions, LLC; Washington (District of Columbia); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Credence Management Solutions, LLC is seeking a Refugee Programs Monitor to support program oversight, compliance reviews, monitoring activities, and performance assessments for federally funded programs. The role involves conducting monitoring reviews, collecting and analyzing data, evaluating performance against standards, and producing detailed reports with recommendations.

The successful candidate will collaborate with program staff, service providers, and stakeholders, applying strong

Qualifications

• Bachelor's degree in Public Administration, Public Policy, Social Work, Human Services, Criminal Justice, Sociology, Psychology, Program Management, or a related field.
• Minimum of four (4) years of relevant professional experience supporting program monitoring, compliance reviews, quality assurance, program evaluation, human services, grants oversight, or related functions.
• Experience conducting monitoring reviews, compliance assessments, audits, inspections, or program evaluations.
• Experience collecting, analyzing, and interpreting qualitative and quantitative data to assess program performance.
• Experience reviewing records, documentation, policies, procedures, and operational practices to assess compliance and effectiveness.
• Strong analytical, critical-thinking, and problem-solving skills.

Responsibilities

• Conduct monitoring reviews to assess program performance, effectiveness, and compliance with applicable requirements.
• Collect and analyze quantitative and qualitative data to evaluate program operations and outcomes.
• Review policies, procedures, records, case files, and supporting documentation during monitoring activities.
• Identify findings, risks, trends, and opportunities for program improvement.
• Prepare monitoring reports, summaries, findings, recommendations, and supporting documentation.
• Conduct site visits, interviews, and assessments to evaluate program implementation and service delivery.
• Support follow-up activities related to monitoring findings and corrective action plans.
• Collaborate with program staff and stakeholders to promote quality improvement and compliance initiatives.
• Monitor progress on corrective actions and assess the effectiveness of implemented improvements.

Skills

Analytical skills

Written communication

Interpersonal communication

Organizational skills

Problem-solving

Team collaboration

Attention to detail

Data interpretation

Policy & procedure knowledge

Education

Bachelor's degree in Public Administration, Public Policy, Social Work, Human Services, Criminal Justice, Sociology, Psychology, Program Management, or related field

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Credence Management Solutions, LLC is seeking a Refugee Programs Monitor to support program oversight, compliance reviews, monitoring activities, and performance assessments for federally funded programs. The role involves conducting monitoring reviews, collecting and analyzing data, evaluating performance against standards, and producing detailed reports with recommendations.

The successful candidate will collaborate with program staff, service providers, and stakeholders, applying strong