Refresh Analyst

Encore Technologies; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Encore Technologies is seeking a Refresh Analyst to manage the desktop PC refresh cycle for client environments. You will plan, coordinate, and execute hardware upgrades, working with client IT teams, vendors, and end-users to minimize downtime and improve performance.

The role emphasizes cross‑functional collaboration, accurate documentation, and day‑one support, with in‑office deployment at client locations. A Bachelor’s degree and proficiency in MS Office are required.

Qualifications

• Bachelor’s degree or equivalent experience in IT, business, or related field.
• Strong written and oral communication and cross-functional collaboration.
• Ability to manage multiple projects and priorities effectively.
• Experience in project management and documenting project schedules.

Responsibilities

• Meet regularly with Department Contacts during deployment cycles.
• Identify eligible systems and provide lists to department contacts.
• Quote and order computers and accessories as needed.
• Update project documentation and log deployments.
• Ensure new deployment documentation is recorded in systems.
• Identify BMI software packages and verify licenses.
• Provide remote user assistance as required.
• Day One end-user support and escalation handling.
• Lead Refresh Team and coordinate with technicians.
• Be available for initial escalations and issues.

Education

Bachelor’s degree in information technology, business, or relevant experience

Tools

Microsoft Excel

Microsoft Access

SharePoint

Job description

Position Summary

The Refresh Analyst role is responsible for managing and overseeing the refresh cycle of desktop and laptop computers within an organization. This involves assessing, planning, coordinating, and executing the replacement of outdated PCs with new or upgraded models to ensure that employees have up-to-date, efficient hardware to perform their job functions. This role requires collaboration with client IT teams, vendors, and end-users to streamline the Refresh process, minimize downtime, and enhance system performance.

Responsibilities

• Meet regularly with Department Contacts throughout the deployment cycle.
• Identify all eligible systems within the assigned department and provide a list to the department contact and department director.
• Quote and order all necessary computers and accessories.
• Update project documentation with pertinent information.
• Ensure new computer deployment documentation is logged into appropriate systems and databases.
• Identify BMI software packages and verify licensure.
• Identify systems that will require remote user assistance
• Day One support and escalated end user support.
• Lead Refresh Team into department and introduce Technician Team Lead to department contact.
• Be available for initial escalations and any issues that arise.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in information technology, business, or relevant experience.
• Expertise with Microsoft Office including Excel, Access, and SharePoint
• Knowledge of IT and hospital systems preferred
• Strong written and oral communication skills, particularly in cross-functional collaboration, facilitation, and negotiation.
• Ability to work on multiple projects while effectively managing priorities.
• Some experience in project management with implementing and monitoring project schedules, maintaining project meeting minutes, and facilitating flow of documentation.

Physical Requirements

• Prolonged periods of sitting at a desk and working on the computer.
• Occasional walking between facilities
• Occasional lifting, pushing, pulling up to 15 lbs.
• In-Office Position at client location.