Refresh Technician

DANE, LLC; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

DANE, LLC is seeking a Refresh Technician to install and refresh laptops and desktops across multiple sites in the Washington, DC area. You will image devices, install software, configure workstations, and ensure proper asset tagging while delivering strong customer service.

The role requires a minimum 2 years of hands-on IT hardware experience, an active DoD Secret clearance (or higher), and a high school diploma or GED.

Qualifications

• Experience installing software on laptop and/or desktop computers.
• Excellent verbal communication skills with end-users.
• Self-starter, dependable and able to work independently or in a team.
• Commitment to excellence and client satisfaction.
• Detail-oriented and highly organized.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint).
• Basic knowledge of workstation hardware.

Responsibilities

• Install software on laptop and/or desktop computers.
• Complete multiple refreshes daily with attention to detail.
• Provide exceptional customer service in a fast-paced environment.
• Provide basic technical support for clients.
• Document actions and solutions in ticketing system.
• Stage equipment at user locations per plan and verify connectivity.
• Backup and restore user profiles and settings.
• Record asset data (Tag, Model, Serial, User) throughout deployment.
• De-install legacy equipment and prepare for disposal.
• Verify patched/imaged devices and domain/AD configuration where applicable.

Skills

Verbal communication

Written communication

Self-starter

Detail oriented

Microsoft Office

Education

High School Diploma or GED

Tools

ServiceNow

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Wellness resources

Description

At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best.

We are looking for a Refresh Technician to join our team. As a member of the team, you will perform activities related to installing new laptop and desktop computers at one or more locations. The Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed.

Details

Location: Washington DC - Onsite

Job Type: Full Time

Education: High School Diploma or GED

Experience: Minimum 2 years of experience working as Refresh Technician

Clearance: Must hold Active DoD Secret Clearance or higher

Responsibilities

• Installing software on laptop and/or desktop computers.
• Complete multiple refreshes daily with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide basic technical support for clients
• Document actions and solutions performed with client in ticketing system
• Stage equipment at user locations throughout target sites per plan
• Backup and restore all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
• De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
• Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
• Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.
• Support removal of assets, stage in service area, prepare equipment for shipment or disposal
• Verify imaged devices have all required patches/updates
• Assist in domain registration/Active Directory configuration and GPO deployment where applicable
• Other duties as assigned.

Requirements

• Experience installing software on laptop and/or desktop computers.
• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Self-starter, dependable/reliable, work independently or in a team environment
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized
• Basic knowledge of workstation hardware
• Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred
• Capable of prioritizing work and multi-tasking
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)
• Strong written and verbal communication skills.

Desired Skills or Experience

• Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus.
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• 1 year or more of experience working with IT hardware.
• One or more industry standard certifications- A+, Security+, Network+; etc. preferred

Physical Requirements

• Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc.

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran