PC Refresh Technician

Insight Global; Jacksonville (FL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A healthcare technology service provider is looking for a PC Refresh Technician in Jacksonville, Florida. The technician will execute a comprehensive hardware refresh initiative in a fast-paced environment, responsible for refreshing about 20 HP devices weekly. Candidates must have white-glove end-user support experience and Windows OS knowledge. The position is contract-based, offering a pay range of $20 to $25 per hour depending on skills, with benefits including medical and vision insurance.

Qualifications

• Minimum 1 year of experience providing white-glove end-user support services.
• Hands-on experience supporting Windows operating systems on desktops and laptops.
• Ability to provide in-person, hands-on technical support.

Responsibilities

• Execute PC refresh activities including imaging, configuration, and deployment.
• Migrate user data and ensure proper functionality of refreshed devices.
• Provide white-glove end-user support during the refresh process.
• Coordinate refreshes with hospital staff to maintain workflow continuity.
• Maintain accurate documentation of completed refreshes.

Skills

White-glove end-user support services

Windows operating systems support

Excellent written and verbal communication skills

Organizational skills

Attention to detail

Technical support

Tools

ServiceNow

Job description

Base pay range

$20.00/hr – $25.00/hr

Required Skills & Experience

• Minimum 1 year of experience providing white‑glove end‑user support services.
• Hands‑on experience supporting Windows operating systems on desktops and laptops.
• Demonstrated ability to thrive in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide in‑person, hands‑on technical support.

Nice to Have Skills & Experience

• Experience with ServiceNow or similar ITSM tools.
• Previous experience in the healthcare industry.

Job Description

Our client is seeking a skilled PC Refresh Technician to support a large‑scale hardware refresh initiative within their healthcare system. The technician will be responsible for refreshing approximately 20 HP desktop and laptop devices per week over a multi‑month period. This role requires hands‑on, in‑person support and a strong commitment to delivering exceptional service in a fast‑paced environment. This role is a 2‑4 month contract. The pay rate is ranging from $20‑$25/ hour based on experience and skillset.

Key Responsibilities

• Execute PC refresh activities, including imaging, configuration, and deployment of HP desktops and laptops.
• Migrate user data and ensure proper functionality of refreshed devices.
• Provide white‑glove end‑user support during the refresh process to minimize disruption.
• Coordinate with hospital staff to schedule refreshes and maintain workflow continuity.
• Maintain accurate documentation of completed refreshes and update asset management systems.
• Troubleshoot hardware and software issues as needed.
• Adhere to organizational security and compliance standards throughout the refresh process.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology and Customer Service

Industries

• Hospitals and Health Care

Benefits

• Medical insurance
• Vision insurance
• 401(k)