Desktop Analyst

Agility Partners; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Agility Partners in San Diego is seeking a Desktop Support Analyst to support a large-scale technology refresh initiative. This role involves troubleshooting hardware and software issues, assisting with PC deployments, and ensuring accurate asset tracking.

The ideal candidate has at least 2 years of IT support experience, strong client interaction skills, and is proficient in Excel. This position is pivotal to maintaining operations and delivering exceptional service throughout the project.

Qualifications

• 2+ years of IT support or related experience required.
• Knowledge of hardware, software, operating systems essential.
• Experience supporting customers in various settings preferred.

Responsibilities

• Provide in person support to resolve hardware, software, network, and configuration issues.
• Install, remove, or configure PCs and related technology.
• Maintain accurate asset documentation using the ServiceNow platform.

Skills

IT support experience

Hardware troubleshooting

Software troubleshooting

Client interaction

Excel skills

Education

A.S. in Computer Science or equivalent

Tools

ServiceNow

Diagnostic tools

Job description

Agility Partners is seeking a qualified Desktop Support Analyst to fill an open position with one of our clients. This is an exciting 6 month opportunity to support a large scale technology refresh initiative and work directly with end users in an interactive walk up IT clinic environment. You’ll troubleshoot hardware and software issues, support PC deployments, and ensure accurate asset tracking while partnering with a skilled Tier 2+ support team. This role is ideal for someone who loves hands on technical work, client interaction, and problem solving.

In this role, you’ll provide in person technical support, resolve incidents, assist with hardware/software installations, and manage asset records in ServiceNow. You’ll engage with customers daily, ensuring exceptional service and smooth operation throughout the refresh project.

Responsibilities

• Provide in person support to resolve hardware, software, network, and configuration issues.
• Install, remove, or configure PCs and related technology as part of the refresh project.
• Collaborate with end users, technology teams, and vendors to troubleshoot and fulfill requests.
• Maintain accurate asset documentation using the ServiceNow platform.

The Ideal Candidate

• 2+ years of IT support or related experience; A.S. in Computer Science or equivalent preferred.
• Knowledge of hardware, software, operating systems, and diagnostic tools.
• Experience supporting customers in person, over the phone, or remotely.
• Strong Excel skills including pivot tables and VLOOKUPs.
• Professional communication skills with the ability to manage client interactions effectively.
• Strong time management abilities and task focused work style.