Field Engineer

ALTEN; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology service provider in Salt Lake City is seeking an IT Support Technician to deploy and maintain desktop computers and peripherals. The role involves providing technical support and maintaining strong relationships with customers. Candidates should have 1–3 years of experience in IT support, solid knowledge of Windows systems, and excellent communication skills. This position aims to ensure effective IT infrastructure support in various environments.

Qualifications

• 1–3 years of hands-on experience in IT field support or similar roles.
• Strong working knowledge of Windows operating systems and PC hardware.
• Excellent customer service and communication skills.

Responsibilities

• Deploy, install, and replace desktop computers and peripherals.
• Provide service and customer support during field visits.
• Diagnose technical problems and document solutions.

Skills

IT field support

Customer service

Troubleshooting

Windows operating systems

PC hardware

Job description

Deploy, install, and replace desktop computers, laptops, monitors, and peripherals as part of the regional PC Refresh.

Responsibilities

• Install, move, add, and change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.
• Provide service and customer support during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes and collect and analyze performance data to provide technical assistance.
• Tie workflow to schedule.
• Accurately document solutions related to complex issues.
• Create workaround procedures when standard procedures have failed and ensure issues are resolved.
• Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Build positive relationships with customers.
• Use a ladder and lift, move, and transport computer equipment as required.

Qualifications

• 1–3 years of hands‑on experience in IT field support, desktop support, or similar roles.
• Strong working knowledge of Windows operating systems and PC hardware.
• Experience with device imaging, deployment tools, and refresh processes.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Excellent customer service and communication skills when supporting end users.
• Ability to lift, move, and transport computer equipment as required.

ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.