Referrals Program Lead – Patient Access

Chapa-De Indian Health; Grass Valley (CA); Vor Ort; USD 47.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off (PTO) 17 days

Paid holidays 11

Paid sick days 8+

Employer retirement match 6%

Zusammenfassung

Chapa-De Indian Health in Grass Valley, CA is seeking a Referrals Supervisor to lead the referral program and ensure timely access to specialty care for patients. The role focuses on guiding staff, optimizing workflows, and delivering exceptional patient experiences.

You will supervise referral staff, oversee daily operations, train and coach team members, and collaborate with providers, health plans, and internal departments to resolve issues and improve performance.

Qualifikationen

• 3 years healthcare referrals and Medi-Cal insurance eligibility experience.
• At least 2 years supervisory experience.
• Patient-focused mindset and commitment to outstanding service through teamwork and communication.

Aufgaben

• Supervise and support referral staff to ensure efficient daily operations and high-quality patient service.
• Monitor referral workflows, work queues, and processing timelines to maintain timely access to specialty care.
• Train, coach, and develop team members while promoting accountability and continuous improvement.
• Resolve referral and authorization issues by collaborating with providers, specialists, health plans, and internal departments.
• Track department performance and identify opportunities to improve efficiency, accuracy, and patient satisfaction.

Kenntnisse

Healthcare referrals

Medi-Cal eligibility

Supervisory experience

Jobbeschreibung

Chapa-De Indian Health in Grass Valley, CA is seeking a Referrals Supervisor to lead the referral program and ensure timely access to specialty care for patients. The role focuses on guiding staff, optimizing workflows, and delivering exceptional patient experiences.

You will supervise referral staff, oversee daily operations, train and coach team members, and collaborate with providers, health plans, and internal departments to resolve issues and improve performance.