Referrals Supervisor

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO) 17 days

Paid holidays 11

Paid sick days 8+

Employer retirement match 6%

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Referrals Supervisor to lead the referral program and ensure timely access to specialty care for patients. The role focuses on guiding staff, optimizing workflows, and delivering exceptional patient experiences.

You will supervise referral staff, oversee daily operations, train and coach team members, and collaborate with providers, health plans, and internal departments to resolve issues and improve performance.

Qualifications

• 3 years healthcare referrals and Medi-Cal insurance eligibility experience.
• At least 2 years supervisory experience.
• Patient-focused mindset and commitment to outstanding service through teamwork and communication.

Responsibilities

• Supervise and support referral staff to ensure efficient daily operations and high-quality patient service.
• Monitor referral workflows, work queues, and processing timelines to maintain timely access to specialty care.
• Train, coach, and develop team members while promoting accountability and continuous improvement.
• Resolve referral and authorization issues by collaborating with providers, specialists, health plans, and internal departments.
• Track department performance and identify opportunities to improve efficiency, accuracy, and patient satisfaction.

Skills

Healthcare referrals

Medi-Cal eligibility

Supervisory experience

Job description

Lead a team that helps patients access the care they need.

As Referrals Supervisor, you'll oversee the daily operations of Chapa-De's referral program, supporting staff, improving workflows, and ensuring patients receive timely, coordinated specialty care. This role is ideal for a healthcare professional who excels at leading teams, solving problems, and creating exceptional patient experiences.

Hourly Pay: $34.05 - $39.83

Schedule: Full-time, Monday - Friday, 8:00 A.M. - 5:00 P.M.

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match

What You’ll Do:

• Supervise and support referral staff to ensure efficient daily operations and high-quality patient service.
• Monitor referral workflows, work queues, and processing timelines to maintain timely access to specialty care.
• Train, coach, and develop team members while promoting accountability and continuous improvement.
• Resolve referral and authorization issues by collaborating with providers, specialists, health plans, and internal departments.
• Track department performance and identify opportunities to improve efficiency, accuracy, and patient satisfaction.

What You’ll Bring:

• 3 years healthcare referrals and Medi-Cal insurance eligibility experience.
• At least 2 years supervisory experience.
• A patient-focused mindset and commitment to delivering outstanding service through effective teamwork and communication.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low-income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).