Telehealth & Medical Referrals Lead

Chapa-De Indian Health; Auburn (CA); On-site; USD 91,000 - 106,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a healthcare referrals leader to oversee referral operations, telehealth, and specialty care programs. You will build and supervise the Medical Referrals team, ensure timely access to care, and coordinate across clinics to improve patient outcomes.

This full-time role requires 3+ years in referrals and supervision, experience with EHR systems, and knowledge of Medi-Cal/Medicare.

Qualifications

• 3+ years of experience managing healthcare referrals, specialty care coordination, or managed care processes in a healthcare setting utilizing an Electronic Health Record (EHR) system.
• 3+ years of supervisory or management experience, including leading teams and coaching staff performance.
• Experience navigating Medi-Cal, Medicare, payer requirements, HIPAA regulations, and healthcare quality standards.
• Proven track record developing and implementing policies, workflows, process improvement, or quality initiatives that enhance efficiency and patient access.
• Bachelor's degree in healthcare administration, public health, business administration, or related field.

Responsibilities

• Lead and develop the Medical Referrals team, fostering accountability, collaboration, and patient service.
• Oversee referral and authorization processes to ensure timely access to specialty care and regulatory compliance.
• Monitor operational performance metrics and implement process improvements to enhance efficiency and patient outcomes.
• Support and expand telehealth and specialty care programs to improve access across multiple service locations.
• Build strong relationships with providers, health plans, and community partners to ensure seamless care coordination.

Skills

Referral coordination

Supervisory experience

EHR systems

Regulatory compliance

Healthcare operations

Medi-Cal/Medicare knowledge

Education

Bachelor's degree

Job description

Chapa-De Indian Health in Auburn, CA is seeking a healthcare referrals leader to oversee referral operations, telehealth, and specialty care programs. You will build and supervise the Medical Referrals team, ensure timely access to care, and coordinate across clinics to improve patient outcomes.

This full-time role requires 3+ years in referrals and supervision, experience with EHR systems, and knowledge of Medi-Cal/Medicare.