Medical Referrals Manager

Chapa-De Indian Health; Auburn (CA); On-site; USD 91,000 - 106,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a healthcare referrals leader to oversee referral operations, telehealth, and specialty care programs. You will build and supervise the Medical Referrals team, ensure timely access to care, and coordinate across clinics to improve patient outcomes.

This full-time role requires 3+ years in referrals and supervision, experience with EHR systems, and knowledge of Medi-Cal/Medicare.

Qualifications

• 3+ years of experience managing healthcare referrals, specialty care coordination, or managed care processes in a healthcare setting utilizing an Electronic Health Record (EHR) system.
• 3+ years of supervisory or management experience, including leading teams and coaching staff performance.
• Experience navigating Medi-Cal, Medicare, payer requirements, HIPAA regulations, and healthcare quality standards.
• Proven track record developing and implementing policies, workflows, process improvement, or quality initiatives that enhance efficiency and patient access.
• Bachelor's degree in healthcare administration, public health, business administration, or related field.

Responsibilities

• Lead and develop the Medical Referrals team, fostering accountability, collaboration, and patient service.
• Oversee referral and authorization processes to ensure timely access to specialty care and regulatory compliance.
• Monitor operational performance metrics and implement process improvements to enhance efficiency and patient outcomes.
• Support and expand telehealth and specialty care programs to improve access across multiple service locations.
• Build strong relationships with providers, health plans, and community partners to ensure seamless care coordination.

Skills

Referral coordination

Supervisory experience

EHR systems

Regulatory compliance

Healthcare operations

Medi-Cal/Medicare knowledge

Education

Bachelor's degree

Job description

Behind every successful referral is a team helping patients get the care they need.

At Chapa-De Indian Health, you'll do more than manage referrals. You'll oversee referral operations, telehealth and specialty care programs, develop strong supervisory teams, and improve how we coordinate care across our clinics. If you're a healthcare leader who is passionate about operational excellence, team development, and serving diverse communities, this is an opportunity to make a lasting impact.

Schedule:

Full-time, Monday - Friday, 8:00 A.M. - 5:00 P.M.

Salary:

$91,400 - $106,050 annually

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match

What You'll Do:

• Lead and develop the Medical Referrals team, fostering a culture of accountability, collaboration, and exceptional patient service.
• Oversee referral and authorization processes to ensure timely access to specialty care and compliance with regulatory requirements.
• Monitor operational performance metrics and implement process improvements to enhance efficiency and patient outcomes.
• Support and expand telehealth and specialty care programs to improve access for patients across multiple service locations.
• Build strong relationships with providers, specialists, health plans, and community partners to ensure seamless care coordination.

What You'll Bring:

• 3+ years of experience managing healthcare referrals, specialty care coordination, or managed care processes in a healthcare setting utilizing an Electronic Health Record (EHR) system.
• 3+ years of supervisory or management experience, including responsibility for leading teams, coaching staff performance, and driving operational results. Experience overseeing supervisors and/or multiple locations is highly preferred.
• Demonstrated expertise navigating Medi-Cal, Medicare, managed care authorizations, payer requirements, HIPAA regulations, and healthcare quality standards.
• Proven track record of developing and implementing policies, workflows, process improvement, or quality initiatives that enhance efficiency, compliance, and patient access to care.
• Bachelor's degree in healthcare administration, public health, business administration, or a related field (or equivalent combination of education and experience).

About Us:

Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low-income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine.

Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).