Referral Specialist - Early Intervention (Hybrid/Remote)

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The New York City Department of Health and Mental Hygiene (NYC Health Department) is seeking a Referral Specialist, Bureau of Early Intervention, to process referrals and manage electronic case records. This full-time clerical role supports the Early Intervention Program serving infants and toddlers citywide.

Responsibilities include entering referrals, assigning case workers, ensuring data accuracy, and preparing communications via MS Office.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Knowledge of clerical/office procedures and office equipment.

Responsibilities

• Process Early Intervention Program referrals received via the Centralized Call Center or fax-to-email line.
• Enter referrals into an Electronic Case Management system, assign case workers, and ensure that case worker assignments are accepted.
• Follow procedures to ensure the accuracy of information entered into the system, and to avoid creating duplicate records.
• Create electronic child case records and use Microsoft Office (Outlook, Word, Excel etc.) to complete tasks and prepare emails for distribution.
• Provide clerical assistance to facilitate projects or assignments for EIP.
• Perform any other clerical/office duties, as required, and complete any other tasks as assigned by management.

Skills

Timelines management

Attention to detail

Microsoft Office

Phone etiquette

Verbal & written comms

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Electronic Case Management system

Job description

The New York City Department of Health and Mental Hygiene (NYC Health Department) is seeking a Referral Specialist, Bureau of Early Intervention, to process referrals and manage electronic case records. This full-time clerical role supports the Early Intervention Program serving infants and toddlers citywide.

Responsibilities include entering referrals, assigning case workers, ensuring data accuracy, and preparing communications via MS Office.