Public Health Help Desk Specialist - Hybrid

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Tax-deferred savings

Work From Home eligible

Job security

Job summary

The New York City Department of Health and Mental Hygiene seeks a Help Desk Associate in the Bureau of Early Intervention to support NYC providers, monitor evaluations, and ensure timely service delivery.

Reporting to the Help Desk Supervisor, you will handle technical assistance, data entry, billing resolution, and collaboration with state entities to maintain continuity of EI services; remote work up to two days per week may be available depending on position.

Qualifications

• Excellent telephone, computer and writing skills.
• Accurately type 45 wpm.
• Proficient in Microsoft Office: Excel, Word, Outlook.

Responsibilities

• Respond to requests for technical assistance live via phone or electronic channels and advise on next steps.
• Complete data entry for timely submission of case information.
• Provide community outreach to obtain information for service authorizations and data entry.
• Research and resolve billing issues using the program database and other resources.
• Analyze the program database to determine outcomes using standard procedures.
• Liaise with state entities and interdepartmental units to resolve billing and systemic issues.
• Complete special projects as assigned.

Skills

Telephone skills

Typing 45 wpm

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

The New York City Department of Health and Mental Hygiene seeks a Help Desk Associate in the Bureau of Early Intervention to support NYC providers, monitor evaluations, and ensure timely service delivery.

Reporting to the Help Desk Supervisor, you will handle technical assistance, data entry, billing resolution, and collaboration with state entities to maintain continuity of EI services; remote work up to two days per week may be available depending on position.