Referral Specialist, Bureau of Early Intervention

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Premium-free health insurance

Work From Home up to 2 days/week (may)

Job summary

New York City Department of Health and Mental Hygiene (NYC Health Department) is seeking a Clerical Associate to support the Early Intervention Program (EIP). You will manage referrals, enter data, and create electronic case records while using Outlook, Word, and Excel to complete tasks and communications.

The role emphasizes accuracy, meeting deadlines, and strong communication. Bilingual Spanish is a plus, and a flexible approach to office support is valued.

Qualifications

• A four-year high school diploma or equivalent approved by a State education department.
• Type a minimum of 100 keystrokes per minute (20 words per minute).
• This position may be eligible for the 55a Program. Residency in NYC may apply.

Responsibilities

• Process Early Intervention Program referrals via Centralized Call Center or fax-to-email line.
• Enter referrals into Electronic Case Management system and assign case workers.
• Create electronic child case records and use Microsoft Office to prepare emails and tasks.
• Provide clerical support to facilitate EIP projects and perform other duties as assigned.

Skills

Typing 100 wpm

Attention to detail

Education

High school diploma or equivalent

Job description

Open to candidates who are permanent

The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at‑risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program. The Bureau of Early Intervention oversees provision of therapeutic services to 30,000 children ages birth to 3 years each year. At the borough level, contracted service agencies are monitored by the Regional Office.

Job Duties And Responsibilities

• Process Early Intervention Program referrals received via the Centralized Call Center or fax-to-email line.
• Enter referrals into an Electronic Case Management system, assign case workers, and ensure that case worker assignments are accepted.
• Follow procedures to ensure the accuracy of information entered into the system, and to avoid creating duplicate records.
• Create electronic child case records and use Microsoft Office (Outlook, Word, Excel etc.) to complete tasks and prepare emails for distribution.
• Provide clerical assistance to facilitate projects or assignments for EIP.
• Perform any other clerical/office duties, as required, and complete any other tasks as assigned by management.

Preferred Skills

• Ability to monitor timelines and work under pressure to meet deadlines.
• Attention to detail.
• Excellent computer skills and experience with Microsoft Office.
• Excellent phone etiquette and customer service skills.
• Excellent communication skills, both verbal and written.
• Flexibility in providing other types of clerical/office assistance when needed.
• Bilingual Spanish is a plus.

Why You Should Work For Us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium‑free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax‑deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti‑tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID‑19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.