Referral & Patient Access Coordinator I

musc; Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Job summary

Medical University of South Carolina is seeking a Referral Management Specialist I to act as the initial contact for patients and referring physicians seeking referral information and access to care. The role involves triaging calls, scheduling appointments in a multi-specialty environment, and ensuring data accuracy to support revenue cycle and patient service goals.

Under general supervision, you will coordinate with clinical teams, use an automated scheduling system, and provide high-quality

Qualifications

• Requires high school diploma or GED; college degree preferred.
• Two years of medical office, call center, patient access, or customer service experience required.
• Typing speed of 35 CWPM required.

Responsibilities

• Triages patient calls using established algorithms and directs to appropriate clinical team.
• Schedules appointments for multiple specialties and primary care physicians.
• Collects and maintains accurate demographic, insurance, and contact information to complete patient records.

Skills

Customer service

Call center experience

Data entry

Problem solving

Typing 35 CWPM

Education

High school diploma or GED

College degree preferred

Tools

Windows

Excel

Job description

Medical University of South Carolina is seeking a Referral Management Specialist I to act as the initial contact for patients and referring physicians seeking referral information and access to care. The role involves triaging calls, scheduling appointments in a multi-specialty environment, and ensuring data accuracy to support revenue cycle and patient service goals.

Under general supervision, you will coordinate with clinical teams, use an automated scheduling system, and provide high-quality