Referral & Scheduling Specialist I

musc; Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

The Medical University of South Carolina (MUSC) is seeking a Referral Management Specialist I to serve as the first contact for patients and referring physicians, guiding referrals and scheduling appointments across multiple specialties in a busy call center. You will support the scheduling workflow and data entry to ensure timely access to care.

Responsibilities include triaging calls, verifying demographics and insurance, and maintaining strong knowledge of referral processes while delivering

Qualifications

• High school diploma or GED; college degree preferred.
• Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required.
• Typing speed of 35 cwpm is required.

Responsibilities

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

Skills

Multitasking

Communication

Problem-solving

Self-directed work

Typing speed 35 cwpm

Education

High School Diploma or GED

College degree preferred

Tools

Windows

Excel

Internet/Intranet navigation

Job description

The Medical University of South Carolina (MUSC) is seeking a Referral Management Specialist I to serve as the first contact for patients and referring physicians, guiding referrals and scheduling appointments across multiple specialties in a busy call center. You will support the scheduling workflow and data entry to ensure timely access to care.

Responsibilities include triaging calls, verifying demographics and insurance, and maintaining strong knowledge of referral processes while delivering