Referral & Patient Access Coordinator

Boston Medical Center; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Boston Medical Center is seeking an Administrative & Referral Coordinator for the Orthopedic Clinic. The role acts as a liaison for patients, coordinating care access, data collection for registration, pre-scheduling, and insurance authorizations.

You will verify demographics, assist with financial counseling, and help ensure timely referrals and appointments. Responsibilities include interviewing patients and families, documenting insurance details, managing registrations, and supporting staff

Qualifications

• Requires 3 years of experience with financial clearance and managed care.
• Experience with referral scheduling is preferred.
• Excellent English communication skills (verbal and written) required.

Responsibilities

• Interview patients/families/physicians to collect financial and demographic data for reimbursement.
• Enter and verify registration data in hospital systems for proper billing.
• Obtain prior approvals and verify insurance coverage.
• Coordinate referrals and manage scheduled appointments.
• Monitor patient flow and satisfaction; assist practice manager to improve efficiency.

Skills

Excellent English communication

Strong computer skills

Excellent interpersonal skills

Empathy and diplomacy

Independent worker

Team player

Confidentiality

Education

High School diploma

Associates or Bachelor's degree preferred

Tools

EPIC system

Caretracker

IDX or registration systems

Microsoft Office

Windows environment

Job description

Boston Medical Center is seeking an Administrative & Referral Coordinator for the Orthopedic Clinic. The role acts as a liaison for patients, coordinating care access, data collection for registration, pre-scheduling, and insurance authorizations.

You will verify demographics, assist with financial counseling, and help ensure timely referrals and appointments. Responsibilities include interviewing patients and families, documenting insurance details, managing registrations, and supporting staff