Referral Navigator: Patient Access & Care Coordination

Lynn Community Health Center; Lynn (MA); Sur place; USD 27 000 - 37 000; Plein temps

Résumé du poste

Lynn Community Health Center in Lynn, MA is seeking a Referral Navigator to work closely with patients and the care team to ensure timely access to specialty and diagnostic imaging referrals.

The role requires strong organizational skills and experience in a medical office; English/Spanish bilingual ability is preferred, with familiarity with Medicare/Medicaid processes and Microsoft Office.

Qualifications

• Excellent communication skills (written and oral).
• Microsoft Office proficiency.
• Epic Ambulatory experience is a plus.
• Graduate of a medical secretary program preferred.
• Understanding of Medicare, Medicaid and managed health care plans.

Responsabilités

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Review details and expectations about the referral with patients.

Connaissances

Excellent communication

Microsoft Office

Formation

High school diploma or equivalent

Medical secretary program

Outils

Epic Ambulatory

Description du poste

Lynn Community Health Center in Lynn, MA is seeking a Referral Navigator to work closely with patients and the care team to ensure timely access to specialty and diagnostic imaging referrals.

The role requires strong organizational skills and experience in a medical office; English/Spanish bilingual ability is preferred, with familiarity with Medicare/Medicaid processes and Microsoft Office.