Referral Navigator

Lynn Community Health Center; Lynn (MA); On-site; USD 27,000 - 37,000; Full time

Job summary

Lynn Community Health Center in Lynn, MA is seeking a Referral Navigator to work closely with patients and the care team to ensure timely access to specialty and diagnostic imaging referrals.

The role requires strong organizational skills and experience in a medical office; English/Spanish bilingual ability is preferred, with familiarity with Medicare/Medicaid processes and Microsoft Office.

Qualifications

• Excellent communication skills (written and oral).
• Microsoft Office proficiency.
• Epic Ambulatory experience is a plus.
• Graduate of a medical secretary program preferred.
• Understanding of Medicare, Medicaid and managed health care plans.

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Review details and expectations about the referral with patients.

Skills

Excellent communication

Microsoft Office

Education

High school diploma or equivalent

Medical secretary program

Tools

Epic Ambulatory

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Referral Navigator

Hourly Full Time Lynn, MA, US 1 Attachments

30+ days ago Requisition ID: 1797

Salary Range: $19.76 To $26.60 Annually

Referral Navigator

SUMMARY: The Referral Navigator works closely with patients, families, and the care team to ensure timely access to specialty and diagnostic imaging referrals.

QUALIFICATIONS:

• High school diploma or equivalent and have strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office).
• Epic Ambulatory experience is a plus.
• Graduate of a medical secretary program preferred.
• Excellent communication skills (written and oral) professional demeanor, good problem solving skills, organized and detail-oriented.
• Understanding of Medicare, Medicaid and managed health care plans are necessary qualifications for this position.
• English / Spanish bilingual ability is preferred.

EXPERIENCE:

• Previous experience working in a medical office, clinic or hospital with demonstrated attention to detail, preferred.
• Equivalent experience in the field of social services a plus

DUTIES AND RESPONSIBILITIES:

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Review details and expectations about the referral with patients.