Bilingual Referral Navigator: Patient Access & Coordination

Marin Community Clinics; Novato, Northern (CA, KY); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Marin Community Clinics is seeking a Referral Navigator to manage and close referrals for patients, coordinating urgent appointments and advocating for patients across medical and dental services.

The role requires bilingual English-Spanish abilities, strong analytical and communication skills, and experience with EMR systems such as EPIC or Dentrix. The position emphasizes patient-centered service within a health center setting.

Qualifications

• Bilingual English-Spanish required.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work with patients and representatives of other organizations.
• Knowledge of dental/medical terminology preferred.

Responsibilities

• Manage, process, track, and close medical and dental referrals.
• Coordinate appointments for urgent cases and advocate for patients.
• Obtain prior authorizations and track status of referrals and insurance eligibility.
• Assist patients by explaining referral processes and services.
• Maintain confidentiality and respect HIPAA guidelines.

Skills

Bilingual: English-Spanish

Analytical thinking

Excellent communication

Attention to detail

Patient-facing

Education

High school diploma or equivalent

Tools

EPIC

Dentrix

Job description

Marin Community Clinics is seeking a Referral Navigator to manage and close referrals for patients, coordinating urgent appointments and advocating for patients across medical and dental services.

The role requires bilingual English-Spanish abilities, strong analytical and communication skills, and experience with EMR systems such as EPIC or Dentrix. The position emphasizes patient-centered service within a health center setting.