Patient-Focused Referral Coordinator

BAYON MEDICAL GROUP LLC; Lynn (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Bayon Medical Group LLC in Lynn, MA is seeking a detail-oriented Referral Specialist to coordinate patient referrals between families, clinicians, and specialist networks for seamless care.

You will verify insurance, obtain prior authorizations, and maintain accurate referral records in the EHR, while communicating with patients and providers to resolve issues.

Join a compassionate team focused on patient-first care in a fast-paced healthcare setting.

Qualifications

• 1+ years of experience in a medical office, referral coordination, or healthcare administrative role.
• Familiarity with insurance verification, prior authorization, and managed care processes.
• Proficiency with EHR/EMR systems.
• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills with a patient-first attitude.
• Highly organized with strong attention to detail and ability to multitask.
• Bilingual English/Khmer is a plus but not mandatory.

Responsibilities

• Process and manage patient referrals to specialists, ensuring timely coordination of care.
• Verify insurance eligibility and obtain prior authorizations for referrals and visits.
• Communicate with patients, physicians, and external providers to facilitate smooth referral workflows.
• Maintain accurate referral records in the EHR/EMR system.
• Follow up on pending referrals and track outcomes to ensure continuity of care.
• Respond to patient inquiries regarding referral status in a professional and empathetic manner.
• Collaborate with clinical and administrative staff to resolve referral-related issues promptly.

Skills

Communication skills

Interpersonal skills

Medical terminology

Organizational skills

Multitasking

Bilingual English/Khmer

EHR/EMR proficiency

Tools

EHR/EMR systems

Job description

Bayon Medical Group LLC in Lynn, MA is seeking a detail-oriented Referral Specialist to coordinate patient referrals between families, clinicians, and specialist networks for seamless care.

You will verify insurance, obtain prior authorizations, and maintain accurate referral records in the EHR, while communicating with patients and providers to resolve issues.

Join a compassionate team focused on patient-first care in a fast-paced healthcare setting.