Referral Navigator - Healthcare Access & Coordination

Apicha; New York (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

12 Paid Holidays

Paid vacation and sick leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistant Program

Job summary

Apicha Community Health Center seeks a full-time Referral Specialist at our Jackson Heights, NY location to manage referrals, maintain patient documentation, and ensure timely processing with clinicians and insurers.

The role emphasizes accurate communication, coordination with care teams, and patient support throughout the referral process, ensuring adherence to guidelines and high-quality service.

Qualifications

• High school diploma required; medical assistant certification preferred.
• Proficient verbal and written communication skills.
• Organized and able to manage competing priorities.
• Good judgment and problem-solving ability.
• Able to work independently and in a team.
• Ability to interact with diverse populations.

Responsibilities

• Maintain tracking and documentation on referrals to ensure patient safety.
• Provide clinical information per referral guidelines and patient history.
• Coordinate with review organizations and insurance for prior approvals.
• Discuss referral details with patients and ensure understanding.
• Develop relationships with service providers and resources.
• Ensure timely handling of referrals and follow-up.

Skills

Verbal communication

Written communication

Organization

Judgment

Problem solving

Independence

Teamwork

Diversity awareness

Education

High school diploma

Medical assistant certification

Job description

Apicha Community Health Center seeks a full-time Referral Specialist at our Jackson Heights, NY location to manage referrals, maintain patient documentation, and ensure timely processing with clinicians and insurers.

The role emphasizes accurate communication, coordination with care teams, and patient support throughout the referral process, ensuring adherence to guidelines and high-quality service.