Gastroenterology Care Coordinator & Scheduler

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 37,000; Full time

Job summary

Dartmouth Health in Lebanon, NH is seeking a patient referral coordinator who reviews referrals, schedules appointments, tests or procedures, and serves as a liaison between physicians and outside specialists to ensure timely services and coordinated care.

You will respond to patient calls with information and education, greet patients, assist with forms, monitor schedules and waitlists, process authorizations, and support providers and staff to address patient questions while maintaining

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.
• Able to prioritize multiple tasks.
• Prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
• Completes any follow up needs for patients as directed by the After Visit Summary.
• Receives incoming phone calls from providers, other staff or external provider offices and patients.
• Monitors and completes system messages in a timely manner to meet patients’ needs.
• Completes Authorizations and Pre Certifications for all external and stat procedures.
• Reviews all provider schedules at the end of day to identify and contact those patients who require follow up.
• Supports providers and staff in addressing patient questions/concerns.
• Monitors the waiting room for patients in distress and seeks assistance when needed.
• Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages.
• Acts as liaison between primary care physicians & specialists outside DH.
• Monitors referral work queues for internal and external referrals.
• Implements and monitors DH policies and procedures.
• Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA system checks.
• Performs other duties as required or assigned.

Skills

Excellent communication

Attention to detail

Interpersonal skills

Prioritize multiple tasks

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health in Lebanon, NH is seeking a patient referral coordinator who reviews referrals, schedules appointments, tests or procedures, and serves as a liaison between physicians and outside specialists to ensure timely services and coordinated care.

You will respond to patient calls with information and education, greet patients, assist with forms, monitor schedules and waitlists, process authorizations, and support providers and staff to address patient questions while maintaining