Patient Care Scheduler & Liaison

Dartmouth-Hitchcock; New London (NH); On-site; USD 23,419 - 36,299; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plans

Paid time off

Job summary

Dartmouth Health is seeking a team-oriented Administrative Coordinator to schedule appointments, respond to patient calls, and support staff with patient communication and forms completion.

The role requires coordinating provider schedules, assisting with questionnaires, and ensuring follow-up tasks are completed. Strong organization, telephone etiquette, and basic computer skills are essential for success in this position.

Qualifications

• High school diploma or equivalent; 1 year provider office experience preferred.
• Ability to interact effectively with providers, staff, patients and insurers.
• Prioritization of multiple tasks with attention to detail.
• Knowledge of insurance benefits and medical terminology; strong computer skills.

Responsibilities

• Responds to patient calls with general information and education.
• Greets patients, collects questionnaires, assists with forms and tech use.
• Assesses needs of patients without appointments and manages requests.
• Reviews schedules daily, manages workload and ensures full booking.
• Completes follow-up tasks: scheduling labs, appointments, external procedures.
• Handles incoming calls, messages, and transfers; timeliness in responses.
• Monitors faxes and returns correspondence per department needs.
• Contacts patients needing follow-up and processes letters for no-shows.
• Supports providers and staff with patient questions and service recovery.
• Manages in-baskets, prioritizes and routes messages; collaborates across the system.

Skills

Effective communication

Multitasking

Patient education

Team collaboration

Insurance terminology

Computer literacy

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Dartmouth Health is seeking a team-oriented Administrative Coordinator to schedule appointments, respond to patient calls, and support staff with patient communication and forms completion.

The role requires coordinating provider schedules, assisting with questionnaires, and ensuring follow-up tasks are completed. Strong organization, telephone etiquette, and basic computer skills are essential for success in this position.