Referral Coordinator: Patient Referrals & Scheduling

Heartland Community Health Center – Lawrence, KS; Lawrence (KS); On-site; USD 26,000 - 34,000; Full time

Job summary

Heartland Community Health Center – Lawrence, KS is seeking a Referral Coordinator to manage patient referrals, schedule coordinating appointments, and notify patients with instructions. The role requires proficiency with medical terminology, HIPAA, and a patient-centric approach within a fast-paced clinical setting.

The successful candidate will enter referrals in the eCW system, track reports, and support clinical staff to ensure smooth referral workflows while maintaining confidentiality and

Qualifications

• Preferred medical office experience and knowledge of medical terminology and HIPAA.
• Ability to work with clinical staff under pressure from multiple patients and providers.
• Commitment to Heartland’s mission and values.
• Strong time management and ability to work in a fast-paced, high-stress environment.
• Good interpersonal skills and professional conduct with staff and the public.
• Ability to learn about patients and address sensitive issues confidentially.
• Basic computer skills and familiarity with office procedures.

Responsibilities

• Track and coordinate all patient referrals and radiology orders.
• Schedule referral and radiology appointments; notify patients with instructions.
• Enter referrals into the eCW system and attach reports after appointments.
• Follow up if reports are not received after appointments.
• Coordinate with outside facilities and escort information as needed.
• Attend required meetings and trainings as assigned.
• Perform other duties as assigned by clinical staff or supervisor.

Skills

Medical terminology

HIPAA compliance

Office software

Time management

Communication

Confidentiality

Education

High school diploma or GED

Tools

eCW system

Job description

Heartland Community Health Center – Lawrence, KS is seeking a Referral Coordinator to manage patient referrals, schedule coordinating appointments, and notify patients with instructions. The role requires proficiency with medical terminology, HIPAA, and a patient-centric approach within a fast-paced clinical setting.

The successful candidate will enter referrals in the eCW system, track reports, and support clinical staff to ensure smooth referral workflows while maintaining confidentiality and