Referral Coordinator: Patient Access & Care Coordination

Talentify; Omaha (NE); On-site; USD 36,000 - 60,000; Full time

Job summary

CHI Health Clinic is seeking a Referral Specialist to optimize patient access by coordinating referrals between clinical departments, providers, and patients. You will manage queues in the EMR, validate pre-authorizations, and ensure orders meet clinical standards while maintaining regulatory compliance.

You will act as a patient advocate, gathering demographic information, coordinating appointment preferences, and collaborating with revenue cycle and clinical staff to overcome access barriers

Qualifications

• Strong verbal and written communication abilities.
• Experience delivering high-quality customer service in healthcare or similar setting.

Responsibilities

• Manage complex referral work queues within the EMR system and validate pre-authorizations.
• Act as patient advocate, gathering demographic information and coordinating appointment preferences.
• Collaborate with revenue cycle and clinical staff to identify access barriers and track performance metrics to ensure efficient referral management and regulatory compliance.

Skills

Communication skills

Customer service

Tools

Microsoft Office

Google Suite

EMR software

Job description

CHI Health Clinic is seeking a Referral Specialist to optimize patient access by coordinating referrals between clinical departments, providers, and patients. You will manage queues in the EMR, validate pre-authorizations, and ensure orders meet clinical standards while maintaining regulatory compliance.

You will act as a patient advocate, gathering demographic information, coordinating appointment preferences, and collaborating with revenue cycle and clinical staff to overcome access barriers