Referral Coordinator - Neurology

IMS Care Center; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Phoenix seeks a Referral Coordinator for its Neurology clinic. You will verify referrals, update patient insurance details, and coordinate with the Financial Counselor to ensure smooth patient access.

You’ll prepare daily activity reports and assist with month-end tasks in a fast-paced setting. The role requires EMR experience (Athena), strong medical terminology knowledge, and excellent customer service skills.

Qualifications

• EMR Athena experience required.
• Proficient with medical terminology and insurance plan coverage/determination.
• Minimum of 3 years of medical office/hospital setting experience.
• 1 year Customer Service.
• Demonstrated ability to interact effectively with peers and physicians.
• Keeps a professional manner when answering the phone at all times.
• Maintains customer confidence and protects operations by keeping information confidential as required by HIPAA regulations.

Responsibilities

• Verify and obtain referrals as required by insurance plans.
• Contact patients for updated insurance information and coordinate with Financial Counselor as needed.
• Prepare reports of daily activity for management.
• Assist with month end reporting as requested.
• Schedule patient treatments and coordinate with staff.
• Perform new patient referrals for the practice.
• Handle other duties as assigned.
• Hours may vary outside normal office hours.

Skills

EMR Athena

Medical terminology

Insurance coverage

Customer service

Multi-tasking

HIPAA compliance

Professional communication

Team-oriented

Attention to detail

Education

Highschool Diploma

Tools

EMR Athena

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is searching for a professional, compassionate, and knowledgeable individual to fill the position of Referral Coordinator in our Neurology clinic in Phoenix. The Referral Coordinator is responsible for processing referrals for the administration and coordination of referrals, maintaining updated documentation. Instill the IMS mission, vision and values in the work performed.

Job Description:

• Responsible for verifying and obtaining referrals as required by insurance companies dependent upon the plan coverage for all patients
• Contacts patients for updated insurance information, where applicable and coordinates with the Financial Counselor information needed for all patients. Special emphasis for patients who are non-covered or under insured
• Prepares reports of daily activity as requested for management
• Assists management in month end reporting as requested
• Works patient treatment schedules at least daily but in advance as time allows
• Performs financial reviews and calculations based upon information received from the insurance company or plan, assists with logistical and/or clerical problem resolution related to the patient’s medical record, authorization and billing issues
• Performs new patient referrals for the practice
• Perform other duties as assigned
• Hours may vary and be outside of normal office hours depending on business needs

Minimum Education and Experience

• Highschool Diploma or equivalent
• Minimum of 3 years of medical office/hospital setting experience
• EMR Athena experience required
• Proficient with medical terminology and insurance plan coverage/determination
• 1 year Customer Service
• Demonstrated ability to interact effectively with peers and physicians
• Able to work in a fast-paced environment
• Ability to multi-task
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential as required by HIPAA regulations
• Contributes to team effort by accomplishing related results as needed
• Ability to work in a constant state of alertness and in a safe manner

Benefits of Working with IMS:

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you.

Behaviors

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Required

Proficient with medical terminology and insurance plan coverage/determination

Minimum of 3 years of medical office/hospital setting experience.

Preferred

1 year Customer Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.