Front Office Representative - Neurology

Integrated Medical Services (IMS); Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

Integrated Medical Services (IMS) in Phoenix seeks a Front Office Representative for the Neurology department. The role focuses on answering calls, scheduling patients, and front-desk check-in/out with strong customer service skills. Some travel 1–2 times monthly to Payson and Prescott is required.

Responsibilities include coordinating patient flow, processing messages, insurance referrals, and supporting office staff. A minimum of 1 year of customer service experience is needed.

Qualifications

• At least 1 year of customer service experience.
• Experience with Athena system is a plus.
• Computer skills with Microsoft software, scheduling software, and email applications.
• Verification of insurance experience.

Responsibilities

• Provide office support to front office staff to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Skills

Customer service

Phone support

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Neurology department in Phoenix. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

This position travels at least 1-2 times a month or as needed to Payson and Prescott**.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements

• At least 1 year of customer service experience
• Previous experience with Athena system a plus
• Computer skills, using Microsoft software, scheduling software, and email applications
• Verification of insurance experience

Education

• High School Diploma or GED

Benefits Of Working With IMS

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
• IMS is a tobacco‑free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.