Authorization Coordinator

Imsaz; Avondale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Avondale, AZ, seeks an Authorization Coordinator for its Cardiology Clinic. The role handles eligibility checks, insurance authorizations, scheduling, referrals, and patient communication in a busy front office.

Responsibilities include verifying demographics, coordinating tests, rescheduling when needed, and ensuring smooth front-office operations while delivering excellent patient service consistent with IMS values.

Qualifications

• Previous experience with Athena system is a plus.
• Excellent customer service and communication skills.
• Excellent written and verbal communication ability.
• Ability to plan, coordinate and organize front office tasks.
• Proficient with Microsoft Word and Excel; good computer skills.
• Knowledge of insurance portals is a plus.

Responsibilities

• Submit authorization requests for procedures and tests to insurance.
• Verify eligibility and verify patient demographics and insurance info.
• Check-in/check-out, answer phones within 3 rings, route calls to staff.
• Schedule appointments and manage referrals and ancillary test timelines.
• Reschedules as needed based on insurance logistics and coverage.
• Explain services, payment categories and billing procedures to patients.
• Maintain front office cleanliness and overall office operations.

Skills

Customer service

Communication

Scheduling

Phone etiquette

Microsoft Word/Excel

Education

High School Diploma or GED

1 year of customer service experience

Tools

Athena system

Microsoft Word

Microsoft Excel

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Authorization Coordinator in our Cardiology Clinic in Avondale. The Authorization Coordinator will be responsible for a variety of administrative tasks, including verifying eligibility, submitting authorization requests for procedures/testing, check-in and check-out, answering phones, scheduling, and incoming and outgoing referral management. Instill the IMS mission, vision, and values in the work performed.

• Submits authorization requests to insurance for ancillary services performed in the clinic
• Manages ancillary schedules to ensure all tests/procedures are approved to be performed before the patient arrives for testing
• Coordinates and manages physician clinic/procedure schedules with the RFA/Procedure schedulers
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Verifies demographics, referral, and insurance info of new patients and established patients
• Prep a few days before verifying insurance/outstanding liabilities/medical documentation/informing patients of copays and deductibles
• Re-schedules appointments/tests/procedures if needed due to insurance
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings, and phone ring volume must be turned up to level 5
• Verifies eligibility via insurance portals or by calling insurance
• Provides excellent customer service and assistance to patients of the practice
• Communicates patient’s problem/complaint to the practice manager
• Responsible for the overall cleanliness of the front office

Requirements:

• Previous experience with Athena system is a plus
• Excellent customer service and communication skills
• Excellent communication skills-both written and verbal
• Ability to plan, coordinate, and organize front office tasks and
• Good computer skills and being familiar with Microsoft (Word and Excel)
• Knowledge in Insurance portals a plus

Education

• High School Diploma or GED
• At least 1 year of customer service skills and experience

Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS Care Center is a tobacco-free work environment

IMS Care Center is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred

Knowledge in Insurance portals a plus

Good computer skills and being familiar with Microsoft (Word and Excel)

Previous experience with Athena system is a plus