Front Office Representative - Neurology

IMS Care Center; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

IMS Care Center in Phoenix is seeking a professional Front Office Representative for the Neurology department. The role is patient-facing, heavy on phone support, and involves scheduling, check-in/out, and limited insurance verification.

The position requires strong customer service, familiarity with scheduling software, and basic computer skills. Occasional travel to Payson and Prescott is expected.

Qualifications

• At least 1 year of customer service experience.
• Previous experience with Athena system is a plus.
• Computer skills including Microsoft software, scheduling software, and email applications.
• Verification of insurance experience is a plus.

Responsibilities

• Provide office support to front office staff to ensure efficiency and effectiveness of office flow.
• Check patients in and out.
• Receive direct and relay telephone messages.
• Maintain and keep an updated scanning/filing system.
• Have an understanding of insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multitask and execute delegated duties.

Skills

Customer service

Phone support

Multitasking

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Neurology department in Phoenix. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

** This position travels at least 1-2 times a month or as needed to Payson and Prescott**

Responsibilities:

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements:

• At least 1 year of customer service experience
• Previous experience with Athena system a plus
• Computer skills, using Microsoft software, scheduling software, and email applications
• Verification of insurance experience

Education:

• High School Diploma or GED

Benefits of Working with IMS:

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Joining IMS is more than saying "yes" to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you,

Qualifications

Behaviors

Preferred

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Required

1 year experience customer service

Preferred

Computer skills, using Microsoft software, scheduling software, and email applications

Verification of insurance experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.