Referral Coordinator — Medical Group | Day-One Benefits

Trinity Health Corp.; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Collaborative team environment

Job summary

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a critical link between patients and their care team. You will manage referrals, authorizations, and follow-up to ensure seamless patient journeys.

Responsibilities include coordinating appointments, educating patients and staff on referral details, and maintaining accurate records. A High School Diploma and 2+ years in medical referrals are required.

Qualifications

• High School Diploma required.
• No licensure required.
• Minimum 2 years’ experience with insurance referrals or prior authorizations.

Responsibilities

• Contact insurance companies and obtain authorization for plans.
• Educate patients and staff with referral and insurance information.
• Obtain urgent authorizations same day or next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Track referrals until fulfilled by the patient.

Skills

Customer service

Insurance referrals

Prior authorization

Education

High School Diploma

Job description

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a critical link between patients and their care team. You will manage referrals, authorizations, and follow-up to ensure seamless patient journeys.

Responsibilities include coordinating appointments, educating patients and staff on referral details, and maintaining accurate records. A High School Diploma and 2+ years in medical referrals are required.