Referral Coordination Advocate (Remote Options)

HOPE Family Health; Tennessee; On-site; USD 38,000 - 48,000; Full time

Job summary

HOPE Family Health seeks a Community Health Worker to help patients access services, coordinate referrals, and navigate care across HOPE and community resources.

The role focuses on scheduling referrals, addressing barriers like transportation and language, and following up to ensure timely access to care. Training and local policy adherence are required, with on-site duties in Tennessee.

Qualifications

• High school diploma or equivalent required; healthcare/behavioral health experience preferred.
• Ability to communicate clearly with patients, colleagues, and partners.
• Familiarity with electronic health records and office software preferred.
• Additional language proficiency and interpreter qualifications may be required for specific assignments.

Responsibilities

• Build respectful relationships with patients and families; support self-advocacy.
• Contact patients via phone, message, or in person; relay info and route questions.
• Explain appointments, referrals, and care plans; reinforce education without clinical advice.
• Identify barriers to care and connect patients with HOPE programs and resources.
• Coordinate with medical and behavioral health teams and external partners.

Education

High school diploma or equivalent

Clear communication

EHR proficiency

Language access capability

Job description

HOPE Family Health seeks a Community Health Worker to help patients access services, coordinate referrals, and navigate care across HOPE and community resources.

The role focuses on scheduling referrals, addressing barriers like transportation and language, and following up to ensure timely access to care. Training and local policy adherence are required, with on-site duties in Tennessee.