Referral Coordinator (Bilingual Spanish Speaking Preferred)

Health Promotion Council; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

PHMC Care Clinic in Philadelphia, PA seeks a Referral Coordinator to schedule specialist appointments, verify insurance, and track referrals. You will report to the Practice Manager and support multiple sites as needed.

Requirements include at least one year of experience as Medical Receptionist or Referral Coordinator in a primary care setting and a High School Diploma. Spanish-speaking is a plus; strong data entry and medical terminology knowledge are valued.

Qualifications

• One year of experience as Medical Receptionist or Referral Coordinator in a primary care setting.
• Data entry experience with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.
• Spanish-speaking preferred.

Responsibilities

• Schedule referral appointments for all center patients.
• Verify insurance eligibility using portals.
• Complete required referral forms.
• Provide directions to referral appointments as needed.
• Call and send reminder letters for future appointments.
• Contact patients to remind them the business day before appointments.
• Call referral sites to confirm if appointment occurred; re-initiate if not.
• Obtain results not in EMR by contacting specialists or facilities.
• Enter referral data into EMR with time, date, and location.
• Scan specialist reports into EMR and track all referrals.

Skills

Referral knowledge

Data entry

Medical terminology

Pleasant manner

Spanish speaking (preferred)

Education

High School Diploma

Job description

Job Category: Referrals Coordinator

Requisition Number: REFER007166

• Posted : October 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

PHMC Care Clinic
Philadelphia, PA 19123, USA

Description

PHMC is proud to lead in public health.

Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

Job Overview

The Referral Coordinator schedules specialist appointments and tracks and follows up with health center patients. The Referral Coordinator will report to the Practice Manager.

Age/Patient Populations Served

Age of Patient Population Served

• Infant (29 days – less than 1 year)
• Pediatric (1 - 12 yrs)
• Adolescent (13 – 17 yrs)
• Adult (18 – 64 yrs)
• Geriatric (65 yrs & older)
• Nonage Specific Task (N/A)

Population

• Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities
• Patient with exceptional communication needs
• Patient with developmental delays
• Patient at the end of life
• Patient under isolation precautions
• All Populations

Essential duties and responsibilities

• Schedule referral appointments for all center patients.
• Verify insurance eligibility utilizing the various portals
• Complete required referral forms.
• Provide directions to referral appointments, as needed.
• Call and send a reminder letter for future appointments.
• Contact patients to remind them of the appointment the business day before the appointment.
• Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR. If the appointment was not kept, re-initiate the process.
• If the results are not in EMR, call the specialist or facility to receive a copy of the result or consultation letter to reconcile the order in EMR.
• Enter completed referral data into the EMR, including the appointment time, date, and location.
• Scan specialist reports into EMR.
• Track and reconcile all referrals. Required to support other sites as staffing or workflow dictates.
• Perform other duties as assigned, which may include scanning.

Skills

• Knowledgeable about specialist referrals.
• Data entry experience, particularly with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.
• Spanish-speaking preferred.

Front Desk Coverage as Needed

• Verify appointments and demographics.
• Verify insurance by utilizing the appropriate insurance portal.
• Collect and scan insurance cards and ID into the EMR.
• Check in patients via EMR.
• Upon checking out, print the After Visit Summary (AVS) to give to patients.
• Schedule follow-up appointments.
• Provide transportation support, including SEPTA pass and/or parking validation if applicable.
• Assist with appointment confirmation calls for the provider schedules.

Experience

• One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.

Education

• High School Diploma required.

PHMC is an Equal Opportunity and E-Verify Employer.

Preferred

Effective Communication

Advanced

Customer Service

Advanced

Attention to Detail

Advanced

Education

Required

High School or better.

Experience

Required

1 year:

One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.