Referral Coordination Specialist - Health Admin

SmartRecruiters, Inc.; Fife (WA); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Accrued PTO & Paid Federal Holidays

Medical, Dental, and Vision Plans

401(k) Plan

Life & Disability Insurance

Descripción de la vacante

Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC) in Fife, WA. You will review referrals, coordinate appointments, and assist with high-volume call handling within the MHS GENESIS system.

A High School Diploma or GED is required; proficiency with Word, Excel, and Access; CAC clearance is needed; healthcare admin experience preferred. We offer competitive pay and benefits.

Formación

• High School Diploma or GED equivalency required.
• Proficiency with Word, Excel, Access and related software.
• Strong communication, customer service and problem-solving skills.

Responsabilidades

• Review and process specialty care referrals within required timelines.
• Determine whether patients are appointed to the MTF or deferred to the network.
• Coordinate specialty appointments and conduct outbound scheduling and reminder calls.
• Manage inbound and outbound calls in a high-volume healthcare environment.
• Verify beneficiary eligibility and provide clear guidance on referral status.
• Process Secure Messaging System (SMS) appointment requests.
• Communicate referral updates, denials, or incomplete requests to providers.
• Accurately document all actions in MHS GENESIS.
• Support urgent referrals and ensure compliance with access-to-care standards.
• Prioritize tasks in alignment with mission requirements.

Conocimientos

Communication

Customer service

Problem-solving

Educación

High School Diploma / GED

Herramientas

Word

Excel

Access

Descripción del empleo

Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC) in Fife, WA. You will review referrals, coordinate appointments, and assist with high-volume call handling within the MHS GENESIS system.

A High School Diploma or GED is required; proficiency with Word, Excel, and Access; CAC clearance is needed; healthcare admin experience preferred. We offer competitive pay and benefits.