Medical Referral Coordinator

Destiny Management Services LL; South Dakota; On-site; USD 32,000 - 42,000; Full time

Job summary

Destiny Management Services, LLC is seeking a Referral Management Center Clerk to support customer service, referral tracking, appointment setting, and reporting at a Military Health Facility. The role requires a high school diploma or GED, 50 WPM typing, and at least 6 months of medical office experience, with strong communication and clerical skills to ensure accurate, timely referrals.

Work is sedentary with some physical demands; on-site duties in a federal healthcare environment and

Qualifications

• A fully qualified typist with a minimum of 50 WPM is required.
• Demonstrate general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Possess general office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Greet patients/visitors at a front desk, referral center or office setting.
• Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.
• Reviews referrals for administrative completeness and researches covered benefits prior to processing.
• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
• Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines.
• Request medical records and ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers.
• Ensures referral results are returned to the referring provider and to the medical record within required timelines.
• Utilizes the referral tracking data collection tool; calculates metrics and compiles monthly reports.

Skills

Typing 50 WPM

Communication skills

Customer service

Office administration

Telephone etiquette

Written communication

Education

High school diploma or GED

Administrative Assistant program

Job description

Destiny Management Services, LLC is seeking a Referral Management Center Clerk to support customer service, referral tracking, appointment setting, and reporting at a Military Health Facility. The role requires a high school diploma or GED, 50 WPM typing, and at least 6 months of medical office experience, with strong communication and clerical skills to ensure accurate, timely referrals.

Work is sedentary with some physical demands; on-site duties in a federal healthcare environment and